How do I return an item?

Returns and Exchanges

All returns and exchanges will be accepted up to 7 days from your purchase. You will require the following:

1. The original receipt (invoice) from your purchase

2. The original method of payment your refund will only be credited through your original method of payment.

3. Original packaging and all items originally included by the manufacturer. (incl. all manuals and accessories)

4. Contact information provided when the order was placed (name, address & postal code, phone, email)

IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.

Online Orders:

When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may exchange or return your product by mail for orders that were shipped directly to you. Please contact us at (587) 316-0207 to request your Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days.

Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or we have determined that the product is defective.